Privacy Policy

    Last updated: 13 April 2026

    1. Who We Are

    ClimbKilimanjaro ("we", "us", "our") operates the website climbkilimanjaro.com (the "Site"). This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, use our route-finder quiz, create an account, or interact with our services.

    2. Information We Collect

    2.1 Information You Provide

    • Account registration details (name, email address)
    • Quiz responses and route preferences
    • Climb date and trip planning information
    • Contact form submissions and enquiry messages
    • Profile information you choose to add (avatar, currency preference)

    2.2 Information Collected Automatically

    When you visit the Site, we may automatically collect:

    • Device and browser information (type, version, operating system)
    • IP address and approximate geographic location
    • Pages visited, time spent, and navigation patterns
    • Referring website or source

    2.3 Cookies and Analytics

    We use Amplitude for analytics and session replay to understand how visitors use the Site and to improve the user experience. Amplitude may set cookies on your device to identify unique sessions and returning visitors.

    These analytics cookies are only activated if you consent via the cookie banner displayed on your first visit. If you decline, no analytics cookies are set and the Site continues to function normally.

    We also use functional storage (browser localStorage) to remember your preferences such as sidebar state, currency selection, and packing list progress. These are not cookies and do not track you across other websites.

    3. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve the Site and our services
    • Generate personalised route recommendations based on your quiz answers
    • Connect you with vetted Kilimanjaro tour operators at your request
    • Send service-related communications (e.g. climb countdown reminders)
    • Analyse usage trends and improve site performance
    • Prevent fraud and ensure security

    4. Sharing of Information

    We do not sell your personal data. We may share information with:

    • Tour operators — when you request a quote, we share your name, email, preferred route, and climb date with the selected operator(s) so they can contact you.
    • Service providers — third-party services that help us operate the Site (hosting, analytics, email delivery), who process data on our behalf under appropriate agreements.
    • Legal requirements — if required by law, regulation, or legal process.

    5. Data Security

    We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    6. Data Retention

    We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us.

    7. Your Rights

    Depending on your jurisdiction, you may have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your data
    • Withdraw consent for analytics cookies at any time
    • Object to or restrict processing of your data
    • Request data portability

    To exercise any of these rights, please contact us using the details below.

    8. Third-Party Links

    The Site may contain links to third-party websites, including tour operator sites, booking platforms, and gear retailers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

    9. Children's Privacy

    The Site is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

    10. Changes to This Policy

    We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

    11. Contact Us

    If you have any questions about this privacy policy or our data practices, please contact us at: team@climbkilimanjaro.com

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